NDAEB National Office Accessibility Policy

 

Providing Goods and Services to People with Disabilities

The National Dental Assisting Examining Board (NDAEB) is committed to excellence in serving all customers, including people with disabilities.

 

Assistive devices

NDAEB staff will have knowledge of assistive devices in order to allow people with disabilities access to NDAEB goods or services.

 

Communication

NDAEB will communicate with people with disabilities in ways that take into account their disability.

 

Service animals

NDAEB will welcome service animals who accompany people with disabilities on all NDAEB premises which are open to the public.

 

Support persons

NDAEB will welcome support persons who accompany people with disabilities on all NDAEB premises which are open to the public.

 

Notice of temporary disruption

NDAEB will provide prompt notification in the event of a planned or unexpected disruption to services or facilities for people with disabilities (i.e. access to elevator, telephone and website). The clearly posted notice will include information about the reason for the disruption, its anticipated length of time and a description of alternative facilities or services, if available.

The notice will be placed in close proximity to the broken device and reception will provide guidance, as required.

 

Training for staff

NDAEB will train all office staff. New staff will be trained within 30 days of their hiring date.

Additional training will be provided to all office staff whenever changes are made to the Plan for the Provision of Accessible Customer Service.

Training will include:

  • An overview of the Accessibility for Ontarians Disability Act, 2005 and the requirements of the customer service standard.
  • Communicating with people with various types of disabilities.
  • Interacting with people requiring an assistive device or requiring the assistance of a service animal or a support person.
  • Providing assistance to a person with a disability having difficulty accessing NDAEB’s goods and services.
  • Reporting and dealing with unexpected disruptions to NDAEB services or facilities used by people with disabilities.

Feedback process

Those who wish to provide feedback on how NDAEB provides goods and services to people with disabilities may speak with reception while on NDAEB premises, call 613-526-3424, email office@ndaeb.ca or fax 613-526-5560.

All feedback will be directed to the CAO/Registrar.

The NDAEB will generally respond to feedback within five business days of receiving it. If the matter requires additional investigation and the NDAEB is unable to respond within five business days, the NDAEB will provide an interim acknowledgement, within 48 hours, indicating when they can expect a response.

 

Modifications to this or other policies

Any policy of the NDAEB that does not respect and promote the dignity and independence of people with disabilities will be modified or revoked.